Warranty

Product Warranty Coverage

At RoamAU, we’re committed to quality. Most products on our site come with a 12-month standard warranty, unless otherwise stated. Some products may include extended warranties, which will be clearly mentioned on the product page.

What’s Not Covered

Our warranty does not apply to the following:

-Damage caused by misuse, negligence, or improper handling

-Damage during shipping or due to external impact

-Consumables, accessories, or add-ons (unless specifically included in coverage)

Be sure to check the individual product listing for full warranty details before purchasing.

How to Make a Warranty Claim

To lodge a claim, please use our Contact Form and include the following:

-Your RoamAU Order ID

-A description of the issue

-Photos of any missing parts or packaging

-Clear images or video showing the fault

Make sure your files are clear and in standard formats (e.g. JPG, PNG, MP4) to help us assess quickly.

Avoid Payment Disputes

Please do not raise a PayPal or card dispute — this can slow down your claim. Contacting our support team directly will result in faster, more efficient service.

Need More Help?

For further details, see our Refund & Returns Policy, or reach out via our Contact Form.

RoamAU Australia (a business of Tech Scopic Pty Ltd,ABN: 73664825441)

Postal Address: PO Box 363, Doonside NSW 2767, Australia  

Customer Support: 1300 974 659

Email: info@roamau.com.au