FAQs

At RoamAU, we offer a curated selection of high-quality outdoor gear, including camping, hiking, cycling, and off-grid equipment. Products include lightweight waterproof tents, pop-up privacy tents, recovery tools, and other durable solutions for outdoor enthusiasts.

Consider the number of people using the tent, the type of outdoor activity (camping, hiking, etc.), and expected weather conditions. All RoamAU tents are lightweight and waterproof. Be sure to check product dimensions and weight to ensure it suits your trip.

We accept returns within 14 days of delivery, provided items are unused, in original packaging, and in resalable condition. Returns are not accepted for used/opened items or personal care goods. Please visit our Refund & Returns Policy for full details.

Use our contact form to submit your warranty claim. Include your RoamAU order ID, a description of the issue, and any relevant photos or video. Our team will respond with next steps. Avoid initiating payment disputes to prevent delays.

Our 12-month standard warranty does not cover damage due to misuse, mishandling, delivery damage, or normal wear and tear. Please refer to product listings for specific warranty terms.

If a recall occurs, our support team will contact you directly with instructions and a resolution process. Your cooperation is appreciated for a smooth outcome.

Return shipping due to change of mind is the customer's responsibility. Please contact us before sending any returns.

Orders are dispatched within 1–2 business days. Delivery takes 2–10 business days depending on the courier, destination, and item type. We cannot guarantee exact delivery dates.

Currently, we ship only within Australia. For NZ or other region inquiries, please use our contact form.

Please notify us immediately using our contact form and attach photos or videos. We’ll review your claim and arrange a refund, replacement, or return as needed.

You will receive tracking information by email once your order ships. Couriers may leave your parcel in a safe place or leave instructions for pickup or redelivery.

If you entered the wrong address, please cancel your order and place a new one. RoamAU is not responsible for delays or losses due to incorrect shipping information.