FAQs
What types of outdoor gear do you offer?
At RoamAU, we offer a curated selection of high-quality outdoor gear, including camping, hiking, cycling, and off-grid equipment. Products include lightweight waterproof tents, pop-up privacy tents, recovery tools, and other durable solutions for outdoor enthusiasts.
How do I choose the right tent for my needs?
Consider the number of people using the tent, the type of outdoor activity (camping, hiking, etc.), and expected weather conditions. All RoamAU tents are lightweight and waterproof. Be sure to check product dimensions and weight to ensure it suits your trip.
What is your return policy for outdoor gear?
We accept returns within 14 days of delivery, provided items are unused, in original packaging, and in resalable condition. Returns are not accepted for used/opened items or personal care goods. Please visit our Refund & Returns Policy for full details.
How do I initiate a warranty claim?
Email us at info@roamau.com.au with your RoamAU order ID, issue description, and any relevant images or video showing the defect. Our team will assess your request and advise on next steps. Please avoid lodging disputes via payment platforms to prevent delays.
What is excluded from warranty coverage?
Our 12-month standard warranty does not cover damage due to misuse, mishandling, delivery damage, or normal wear and tear. Please refer to product listings for specific warranty terms.
What steps should I take if a recall happens?
If a recall occurs, our support team will contact you directly with instructions and a resolution process. Your cooperation is appreciated for a smooth outcome.
Who arranges return shipping for change-of-mind returns?
Return shipping due to change of mind is the customer's responsibility. Please contact us before sending any returns.
How long does shipping take?
Orders are dispatched within 1–2 business days. Delivery takes 2–10 business days depending on the courier, destination, and item type. We cannot guarantee exact delivery dates.
Do you ship internationally?
Currently, we ship only within Australia. For NZ or other region inquiries, please email us at info@roamau.com.au.
What should I do if my order arrives damaged or incorrect?
Please notify us immediately at info@roamau.com.au and attach photos or videos. We’ll review your claim and arrange a refund, replacement, or return as needed.
How can I track my order?
You will receive tracking information by email once your order ships. Couriers may leave your parcel in a safe place or leave instructions for pickup or redelivery.
What if I provided an incorrect shipping address?
If you entered the wrong address, please cancel your order and place a new one. RoamAU is not responsible for delays or losses due to incorrect shipping information.